Privacy Policy

Privacy Policy

Introduction

Welcome to https://individual-therapy.couplesresilience.com! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in compliance with various international data privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users when they:

  • Utilize our applications and services as authorized users.
  • Visit or navigate through our websites, including linked pages within this Privacy Statement.
  • Engage with us through communications such as newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect a range of personal data to enhance your experience and personalize our services. The types of information we gather include:

  • Account Information: This includes your username, email address, and password used to access your account.
  • Payment Information: Details related to payment methods you use for purchases or subscriptions.
  • Financial Information: Transaction records and billing data for processing payments.
  • Purchase Information: Records of products or services purchased from us, including quantities and dates.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device when using our applications.
  • Location Data: Geolocation information provided when you use our services on a mobile device.
  • Feedback: Responses to surveys, reviews, or feedback forms to improve our services.
  • Social Media Information: Data obtained from social media platforms when you interact with our content or share it.
  • Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through various means: user input forms, account settings, browsing interactions, automated technologies (like cookies and device identifiers), and third parties who provide us with aggregated or de-identified data.

Cookies

Cookies are small text files stored on your browser when you visit our website. We use cookies to enhance your experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions, such as allowing you to log in and navigate the site.
  • Preference Cookies: Used to remember settings (e.g., language preferences) for a personalized experience.
  • Analytics Cookies: Track website usage to provide insights for improving our services.

Users can manage non-essential cookies through our Cookie Manager, offering control over their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the purpose is satisfied or the retention period expires, we securely delete or anonymize your data.

Security Measures

Protecting your data is of utmost importance to us. We implement robust security measures to safeguard personal information, including:

  • Encryption: Secure encryption protocols are used for data transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards.
  • Access Controls: Strict access controls ensure that only authorized personnel can access sensitive data.

Your Rights (Geographical Dependence)

Depending on the region you reside in, you have certain rights regarding your personal information:

  • Access and Rectification: The right to access and request corrections or amendments to your data.
  • Erasure and Restriction: In certain jurisdictions, you can request the deletion of your data or limit its processing.
  • Data Portability: Ability to transfer your data to another service provider.
  • Objection and Non-Discrimination: The right to object to data processing and be free from discrimination based on refusal to provide personal information.

To exercise these rights, please contact our privacy team through the channels provided in this policy.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or if you have any concerns about your privacy:

Email: [email protected]

Mailing Address: [Provide Privacy Team’s Mailing Address]